Returns & Refunds

My order is broken, faulty or damaged

We apologise for any inconvenience caused and will do our best to fix any issues. Please get in touch to specify the concern and we will either send you a replacement product or provide a refund.

We will need proof of the damage or fault, so please take a photo of the product issue in its original packaging and email us the details. Email us at: hello@puremama.com


Returns policy

We do not offer a refund on used or opened products and do not offer exchanges online.

Items can be refunded if returned within 15 days of purchasing. To be eligible for a return, your item must be in the same condition that your received it, unused and it its original packaging.

Shipping costs for returns are the responsibility of the customer and are non-refundable. Please see your order back to:


Returns address

Pure Mama Limited 

256 Papamoa Beach Road 
Papamoa Beach

Papamoa 3118
New Zealand

We will be in touch once your return has been received and approved. The refund will be process via the original method of payment. It is recommended to use a tracked courier services when returning good as all transport risk is borne by the sender.

If you don't find an answer to your question, feel free to get in touch with us at hello@puremama.com