Terms of Service

Last Updated: August 2026

 

 

OVERVIEW

This website is made available for use with www.puremama.com or its subdomains and is operated by Pure Mama Limited (“PURE MAMA”). Throughout the site, the terms “we”, “us” and “our” refer to PURE MAMA. PURE MAMA offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

 

By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”). These Terms apply to all users of the site, including without limitation browsers, vendors, customers, merchants, and/or contributors of content.

 

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions, then you may not access the website or use any services.

 

This website serves customers in New Zealand and other international markets. It is not directed at residents of Australia or the United States, each of which is served by a dedicated Pure Mama website. Any new features or tools added to the current store shall also be subject to these Terms of Service. Our store is hosted on Shopify Inc.

 

 

SECTION 1 – ONLINE STORE TERMS

In order to make purchases through our site, you will be requested to provide your personal details, including your real name, phone number, email address, delivery address, and other requested information. You will also be required to provide payment details when ordering.

 

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your country of residence, or that you have given us your consent to allow any of your minor dependents to use this site. The products and services available on this site are for personal use only.

 

Please contact us if you have any questions about shopping on www.puremama.com at hello@puremama.com. You may not use our products for any illegal or unauthorised purpose, nor may you violate any laws in your jurisdiction (including but not limited to copyright laws). You must not transmit any worms, viruses, or any code of a destructive nature. A breach or violation of any of the Terms will result in immediate termination of your Services.

 

 

SECTION 2 – GENERAL CONDITIONS

You understand that your content (not including credit card information) may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.

 

You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service without express written permission by us.

 

 

SECTION 3 – ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION

We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon as the sole basis for making decisions. Any reliance on the material on this site is at your own risk. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site.

 

 

SECTION 4 – INTELLECTUAL PROPERTY RIGHTS

All information and content available on the site, including but not limited to PURE MAMA’s name and logo, product images and descriptions, site design, text, graphics, photographs, audio, video, trademarks, and the selection and arrangement thereof (“Content”) are owned by PURE MAMA and in some cases its affiliates, partners and licensors. These intellectual property rights are protected by New Zealand and international laws, including laws governing copyright and trademarks.

 

No part or portion of this site may be copied, sold or used in any manner without the written consent of PURE MAMA. Your use of the Content grants no rights to you in relation to any copyright, designs, trademarks or other intellectual property rights relating to the Content or any portion of the site.

 

 

SECTION 5 – MODIFICATIONS TO THE SERVICE AND PRICES

Prices for our products are subject to change without notice, effective immediately upon posting to the site or other form of notification. Prices displayed on www.puremama.com are represented in New Zealand Dollars (NZD) or other applicable currencies as shown at checkout. Where applicable, local taxes are shown and included in the price. Some banks may charge an overseas transaction fee or foreign currency exchange fee for purchases made outside New Zealand.

 

We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors. We shall not be liable to you or any third party for any modification, price change, suspension or discontinuance of the Service.

 

 

SECTION 6 – USE OF PRODUCTS OR SERVICES

Certain products or services may be available exclusively online through the website and may have limited quantities. These products are subject to return or exchange only according to our Returns Policy. We have made every effort to display as accurately as possible the colours and images of our products. We cannot guarantee that your device’s display of any colour will be accurate.

 

By placing an order with PURE MAMA, you agree to use the products or services only for their intended purpose. Our products are cosmetic products intended for external use only and are not intended to diagnose, treat, cure, or prevent any disease or medical condition. Always follow the directions provided with each product, review the ingredient list, and patch test before first use. If you have a medical condition, are pregnant, or are breastfeeding, consult your healthcare provider before use, and discontinue use if irritation or an allergic reaction occurs.

 

 

SECTION 7 – ACCURACY OF BILLING AND ACCOUNT INFORMATION

We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the email and/or billing address/phone number provided at the time the order was made.

 

You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information so that we can complete your transactions and contact you as needed. For more detail, please review our Returns Policy.

 

 

SECTION 8 – OPTIONAL TOOLS

We may provide you with access to third-party tools over which we neither monitor nor have any control. You acknowledge and agree that we provide access to such tools “as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.

 

 

SECTION 9 – THIRD-PARTY LINKS

Certain content, products and services available via our Service may include materials from third parties. Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy of those sites and will not have any liability or responsibility for any third-party materials, websites, products or services. Complaints or questions regarding third-party products should be directed to the third party.

 

 

SECTION 10 – USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS

If you send creative ideas, suggestions, proposals, plans or other materials to us, whether online, by email, by post or otherwise (collectively, ‘comments’), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are under no obligation to (1) maintain any comments in confidence; (2) pay compensation for any comments; or (3) respond to any comments.

 

User-generated content. Our site allows you to submit product reviews, which may include photographs or other media (“User Content”). You retain ownership of your User Content. By submitting User Content, you grant PURE MAMA a non-exclusive, worldwide, perpetual, irrevocable, royalty-free, sublicensable and transferable licence to use, reproduce, modify, adapt, publish, translate, distribute, publicly display and publicly perform that User Content in any media, including in connection with our marketing and advertising, without further notice, consent, or compensation to you. You represent and warrant that you own or control all rights in the User Content you submit and that its use by us will not infringe the rights of any third party.

 

You are solely responsible for any comments or User Content you make and their accuracy. We take no responsibility and assume no liability for any comments or User Content posted by you or any third party. We may, but have no obligation to, monitor, edit or remove any User Content in our sole discretion.

 

 

SECTION 11 – PERSONAL INFORMATION

Your submission of personal information through the store is governed by our Privacy Policy, which is available on our website.

 

 

SECTION 12 – PROMOTIONS AND OTHER OFFERS

All promotions and offers are exclusive to www.puremama.com unless otherwise stated. Any promotion or offer may not be used in conjunction with another unless otherwise stated. Promotions and offers are subject to availability and PURE MAMA reserves the right to revoke promotions and offers at any time and for any reason without notice. Free gifts cannot be exchanged for cash, resold, or returned for refund or replacement unless the product is faulty. Any decision made by PURE MAMA regarding promotions and offers is full and final.

 

 

SECTION 13 – ERRORS, INACCURACIES AND OMISSIONS

Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service is inaccurate at any time without prior notice (including after you have submitted your order).

 

 

SECTION 14 – PROHIBITED USES

In addition to other prohibitions set forth in these Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, national or regional regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service. We reserve the right to terminate your use of the Service for violating any of the prohibited uses.

 

 

SECTION 15 – DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY

We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free. Except as expressly stated by us, the service and all products delivered through the service are provided “as is” and “as available” for your use, without any representation, warranties or conditions of any kind, either express or implied, except to the extent such representations and warranties are not able to be excluded at law.

 

Consumer Guarantees Act. Certain consumer legislation, including the New Zealand Consumer Guarantees Act 1993 and the Fair Trading Act 1986, may imply warranties or conditions or impose obligations upon us which cannot be excluded, restricted or modified except to a limited extent. These Terms of Service must be read subject to these statutory provisions. Where these statutory provisions apply, and to the extent we are able to do so, our liability under those provisions will be limited, at our option, in the case of services to (a) supplying the services again or (b) paying the cost of having the services supplied again; and in the case of products to (i) replacing the products; (ii) repairing the products; or (iii) paying the cost of replacing the products. Nothing in these Terms excludes, restricts or modifies any consumer guarantee, right or remedy that cannot lawfully be excluded, restricted or modified.

 

To the fullest extent permitted by law, in no case shall Pure Mama Limited, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of the service or any products.

 

 

SECTION 16 – INDEMNIFICATION

You agree to indemnify, defend and hold harmless Pure Mama Limited and our subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees from any claim or demand, including reasonable legal fees, made by any third party due to or arising out of your breach of these Terms of Service or your violation of any law or the rights of a third party.

 

 

SECTION 17 – SEVERABILITY

In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service. Such determination shall not affect the validity and enforceability of any other remaining provisions.

 

 

SECTION 18 – TERMINATION

The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes. These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site. If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination.

 

 

SECTION 19 – FORCE MAJEURE

We shall not be responsible for any delay, suspension or failure arising out of any circumstances outside of our reasonable control, including but not limited to acts of God, governmental actions, strikes, lockouts or other labour difficulty, war or national emergency, acts of terrorism, fire, explosion, flood, an act or omission of a third party, inability to obtain necessary materials, equipment, facilities or services, internet interruption or virus, accidents or breakdown of plant, machinery, software, hardware or communication network.

 

 

SECTION 20 – ENTIRE AGREEMENT

The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision. These Terms of Service and any policies or operating rules posted by us on this site constitute the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us.

 

 

SECTION 21 – GOVERNING LAW

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of New Zealand, and you submit to the exclusive jurisdiction of the New Zealand courts. Nothing in this clause limits any rights you may have under mandatory consumer protection laws of your country of residence that cannot be excluded by agreement.

 

 

SECTION 22 – CHANGES TO TERMS OF SERVICE

You can review the most current version of the Terms of Service at any time on this page. We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates to our website. Your continued use of or access to our website or the Service following the posting of any changes constitutes acceptance of those changes.

 

 

SECTION 23 – CONTACT INFORMATION

Questions about the Terms of Service should be sent to us at hello@puremama.com.