Shipping & Delivery

We are working hard to get your PURE MAMA goodness to you. 

Orders placed will be shipped within 5 working days. 

If you have any questions about your order please contact orders@puremama.com

SHIPPING COSTS

New Zealand Nationwide 

NZD $6.00
New Zealand Orders $60 and over FREE
Australia Nationwide  AUD $7.00
Australia Orders $60 and over  FREE
USA Standard Shipping USD $10
USA Orders $50 and over FREE
Canada Standard Shipping CAD $20
Canada Orders $60 and over FREE

Rest of the world:

Shipping Worldwide NZD $20
Orders between NZD $100 - $500  FREE
Orders over NZD $501 Please contact us

Please note over public holidays, there may be some additional delays to the courier network. Unfortunately we cannot guarantee exact delivery times. We will work our hardest to get your order sent out as soon as possible however.  

TRACKING

Tracking is provided for all orders. You will be sent an email with a tracking number once your order is dispatched.

TAXES AND DUTIES

Canada

Any items mailed to Canada may be subject to GST, PST, HST and/or duties ranging from 5-13%. In placing an order, the customer takes full responsibility to cover this cost once the goods have been shipped (no refunds will be given). The customer will be contacted by DHL prior to arrival and required to make payment in order to clear the goods for delivery. 

Rest of World

Please note individual taxes and duties may apply in accordance with respective country import regulations. The customer takes full responsibility to cover these cost once the goods have been shipped (no refunds will be given). The customer will be contacted by DHL prior to arrival and required to make payment in order to clear the goods for delivery. 

CHANGING YOUR ORDER

Unfortunately, once your order has been placed, we are not able to make changes or cancel your order. 

RETURNS 

Please see our returns policy here.

 

 

If you don't find an answer to your question, feel free to get in touch with us at hello@puremama.com